منابع مشابه
Crisis Communication Patterns in Social Media during Hurricane Sandy
Hurricane Sandy was one of the deadliest and costliest of hurricanes over the past few decades. Many states experienced significant power outage, however many people used social media to communicate while having limited or no access to traditional information sources. In this study, we explored the evolution of various communication patterns using machine learning techniques and determined user...
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The paper seeks to identify Starbuck's experience in using social media, understand how social media is linked to customer knowledge management, and assess how social media services could have contributed to Starbucks success. Starbucks demonstrates versatility to engage customers and support different part of customer knowledge management strategy through various social media platforms, such a...
متن کاملOnline Convergence Behavior, Social Media Communications and Crisis Response: An Empirical Study of the 2015 Nepal Earthquake Police Twitter Project
Emergency response organizations such as the police are using social media as an additional channel to communicate with the general public in times of crisis. However, the utilization of social media with a free-style communication protocol by emergency response authorities for crisis response is still insufficiently understood. Who are the people they communicate with? What types of crisis-rel...
متن کاملLeveraging Social Computing for Personalized Crisis Communication using Social Media.
INTRODUCTION The extensive use of social media in modern life redefines social interaction and communication. Communication plays an important role in mitigating, or exacerbating, the psychological and behavioral responses to critical incidents and disasters. As recent disasters demonstrated, people tend to converge to social media during and following emergencies. Authorities can then use this...
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ژورنال
عنوان ژورنال: Journal of Professional Communication
سال: 2016
ISSN: 1920-6852
DOI: 10.15173/jpc.v5i1.2605